SHIPPING & RETURNS

Delivery

Delivery charges will be added at checkout and vary according to the destination country.
You will receive email confirmation when your order is shipped. Items sent in the UK by Royal Mail first class should arrive within 2-3 working days but may take up to 14 days. Items dispatched outside the UK may take up to 21 days to arrive.
Buyers are responsible for any customs and import taxes that may apply. Artisia is not responsible for delays due to customs.

Returns

If for any reason you are unhappy with your purchase, you may request a full refund provided the order is returned unopened and undamaged within 14 days. To claim a refund please notify in writing to info@artisia.co.uk within 7 days of receipt and return items in their original packaging.
Costs for return shipping are the responsibility of the customer and we recommend using a traceable means of return. Refunds cannot be made on items that are lost in transit.
If for any reason goods received by you are damaged, please let me know on date of receipt, providing photographs of damage (including any damage to external packaging) and we will replace your order.